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LIVRAISON GRATUITE PARTOUT EN FRANCE ET EN EUROPE

 

Politique de retour et de remboursement

Last update: May 10 , 2023

Thank you for purchasing from One Piece Shop

The following terms apply to all products you have purchased with us.

Interpretation and definitions

  • Definitions

For the purposes of this return and refund policy:

The Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Piece Shop – La Boutique N°1 in France specializing in One Piece.

Goods means the items offered for sale on the Service.

Orders means a request by you to purchase Goods from us.

The service refers to the website.
The website refers to the One Piece Shop, accessible from https://onepieceshop.fr

You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

  • Your order cancellation rights

You have the right to cancel your order within 14 days without giving any reason to do so.

The cancellation period for an Order is 14 days from the date on which You received the Goods or on which a third party designated by You, who is not the carrier, takes possession of the delivered product.

In order to exercise Your right of withdrawal, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email:  [email protected]

By visiting this page on our website: https://onepieceshop.fr/contactez-nous/

We will refund You no later than 14 days from the date of receipt of the returned Goods. We will use the same means of payment that You used for the Order, and You will not incur any costs for such reimbursement.

  • Return conditions

For Goods to be eligible for return, please ensure that:

The goods were purchased within the last 14 days
The goods are in the original packaging

The following goods cannot be returned:

The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which by their nature are not suitable for return, deteriorate rapidly or whose expiry date has passed.
The supply of Goods which are unsuitable for return for health protection or hygiene reasons and which have been unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse the return of any merchandise that does not meet the above return conditions at our sole discretion.

Only regular priced Merchandise can be refunded. Unfortunately, merchandise on sale cannot be refunded. This exclusion may not apply to You if not permitted by applicable law.

  • Return of goods

You are responsible for the cost and risk of returning the goods to us. You must send the Goods to the following address:

Reception address: Onepiece shop Ltd, 26 Av. du Général de Gaulle, 93170 Bagnolet, Paris, France

You can simply contact us and give the instructions to send us the product

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and traceable courier service. We are unable to issue a refund without actual receipt of goods or proof of return delivery received.

  • Gifts

If the goods were marked as a gift when purchased and then shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product has been received, a gift certificate will be mailed to You.

If the goods were not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.

Contact Us

Une question ou une suggestion, contactez-nous et recevrez une réponse en moins de 24h du lundi au vendredi entre 9 et 17h.

Par e-mail : cliquez ici

Numéro de téléphone: +336 44 65 98 84

Onepiece shop Ltd, 26 Av. du Général de Gaulle, 93170 Bagnolet, Paris, France

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