By placing your order through Onepieceshop, you signify your acceptance of the following clauses. The latter make it possible to ensure that both parties have read and accept the terms of the collaboration in order to guarantee their mutual protection and to set your expectations in relation to our service.
Provided that the items are available, we deploy our resources to have a careful inventory of our stocks. However, stock discrepancies could occur making it impossible for us to supply all the items when you purchase. We will then contact you to know your choice as to whether to wait for a renewal of stock of the unavailable item or to make a purchase order.
2. Shipping costs
Postage or shipping costs are determined at checkout taking into account the dimensions, weight and mostly the destination of the items you are ordering. Their payment must be made at the time of purchase. This amount will constitute the total amount of the shipping costs for your order.
3. Product returns
You will find the return conditions on the page of our Return and Refund Policy, the link of which is listed at the bottom of the page.
4.Terms of delivery
Ordinarily, transit of outbound items may take 04 days. However, this period may be exceeded (up to 20 days) on an exceptional basis. This varies considerably depending on the type of delivery chosen and the supplier of the items in your order.
TRANSIT, HANDLING & ORDER CUT OFF TIME DOMESTICALLY:
In general, domestic shipments are in transit for 3 To 4 days (Monday to Friday). Order cut-off time will be 5:00 PM (GMT+01:00) Central European Standard Time (Paris). Domestic order Handling time is 1-2 business days (Monday to Friday).
4.4 Changing the delivery address
For delivery address change requests, we may make address changes at any time before the order is shipped.
4.5 Shipping by post office box
Onepieceshop will only use postal services for shipments to PO Box addresses. However, we cannot yet perform courier services to these addresses.
4.6 Shipping to Military Addresses
For military addresses, we can ship to them through the USPS. However, we will not be able to offer this service through courier services.
4.7 Items not available in stock
If an item is out of stock, we will contact you to find out your preference to wait for the unavailable item to be restocked or to issue a voucher. The amount of this voucher will be higher than that of your base order.
4.8 Non-compliance with the delivery deadline
If the time initially agreed for delivery is exceeded, please send us an email to [email protected] to process your request.
5. Notification follow-up
At the time of dispatch, a tracking link will be sent to you so that you can follow the progress of the shipment. This monitoring is carried out according to the latest updates provided by the transport service provider.
6. Item damaged during transport
When you notice that an item has been damaged in transit, please decline delivery where possible. Please also contact our customer service. In the event that the item is delivered in your absence, please contact the Onepieceshop customer service team by [email protected]
7. Duties and Taxes
7.1 Sales tax
The sales tax has previously been included in the price of the various goods that appear on Onepieceshop. The amount of your order has therefore already been taken into account.
7.2 Import duties and taxes
Overseas parcel shipments may be subject to import duties and taxes once the parcels arrive in the destination country. It depends on the country and Onepieceshop recommends that you find out about these probable additional costs before placing your order. In the event that you mark your refusal for the payment of these duties and taxes once the packages have arrived at their destination in your country, they will be returned to Onepieceshop at your expense. Return costs will be deducted from your original payment and the rest will be returned to you. However, the initial shipping costs will not be refunded to you.
In the event of a change of mind, order cancellation requests on Onepieceshop are acceptable provided they are made before the items are shipped. However if the items have already been sent then refer to our refund policy which you will find at the bottom of the page.
The goods are covered by insurance against damage and loss, up to the value declared by the carrier. A loss is taken into account when the postal service confirms it. The goods declared by the postal services as being actually delivered will be considered as such. Unfortunately, Onepieceshop has counted far too many situations where unscrupulous customers have claimed not to have been delivered to now only refer to the customer’s words. However, Onepieceshop will do everything in its power to guarantee your satisfaction. We will return the items in your order to you at our expense or offer you a gift voucher with a value in excess of the amount of your original order.
9.1 Case of packages damaged in transit
Packages damaged during transport are replaced according to the Return and Refund Policy which you can read by clicking on the link at the bottom of the page. However, we reimburse the customer in accordance with this same policy.
9.2 Case of packages lost during transport
When a package is lost during transit and the postal service certifies the loss, Onepieceshop will endeavor to meet your expectations by resending the items in your order at its expense or by offering you a gift voucher of an excess value. that of the amount of your initial order.
For all your customer service concerns, please contact us by email at [email protected]