By placing your order through Onepieceshop, you signify your acceptance of the following clauses. The latter make it possible to ensure that both parties have read and accept the terms of the collaboration in order to guarantee their mutual protection and to set your expectations in relation to our service.

1.General Terms

Provided that the items are available, we deploy our resources to have a careful inventory of our stocks. However, stock discrepancies could occur making it impossible for us to supply all the items when you purchase. We will then contact you to know your choice as to whether to wait for a renewal of stock of the unavailable item or to make a purchase order.

2. Shipping costs 

We do not charge any shipping costs, we provide free shipping for all products

3. Product returns

You will find the return conditions on the page of our Return and Refund Policy, the link of which is listed at the bottom of the page.

4.Terms of delivery

Ordinarily, transit of outbound items may take 04 days. However, this period may be exceeded (up to 20 days) on an exceptional basis. This varies considerably depending on the type of delivery chosen and the supplier of the items in your order.

delivery time

TRANSIT, HANDLING & ORDER CUT OFF TIME DOMESTICALLY:
In general, domestic shipments are in transit for 5 To 7 days (Monday to Friday).

Order cut-off time will be 5:00 PM (GMT+01:00) Central European Standard Time (Paris).

Domestic order Handling time is 2-3 business days (Monday to Friday).

4.4 Changing the delivery address

For delivery address change requests, we may make address changes at any time before the order is shipped.

4.5 Shipping by post office box

One piece shop will only use postal services for shipments to PO Box addresses. However, we cannot yet perform courier services to these addresses.

4.6 Shipping to Military Addresses

For military addresses, we can ship to them through the USPS. However, we will not be able to offer this service through courier services.

4.7 Items not available in stock

If an item is out of stock, we will contact you to find out your preference to wait for the unavailable item to be restocked or to issue a voucher. The amount of this voucher will be higher than that of your base order.

4.8 Non-compliance with the delivery deadline

If the time initially agreed for delivery is exceeded, please send us an email to [email protected] to process your request.

5. Follow-up notification

At the time of dispatch, a tracking link will be sent to you so that you can follow the progress of the shipment. This monitoring is carried out according to the latest updates provided by the transport service provider.

6. Item damaged during transport

When you notice that an item has been damaged in transit, please decline delivery where possible. Please also contact our customer service. In the event that the item is delivered in your absence, please contact the One piece shop customer service team by [email protected]. 

7. Duties and Taxes

7.1 Sales tax

We do not collect taxes.

8. Cancellation

In the event of a change of mind, order cancellation requests on One piece shop are acceptable provided they are made before the items are shipped. However if the items have already been sent then refer to our refund policy which you will find at the bottom of the page.

9.Insurance

The goods are covered by insurance against damage and loss, up to the value declared by the carrier. A loss is taken into account when the postal service confirms it. The goods declared by the postal services as being actually delivered will be considered as such. Unfortunately, Onepieceshop has counted far too many situations where unscrupulous customers have claimed not to have been delivered to now only refer to the customer’s words. However, Onepieceshop will do everything in its power to guarantee your satisfaction. We will return the items in your order to you at our expense or offer you a gift voucher with a value in excess of the amount of your original order.

9.1 Case of packages damaged in transit

Packages damaged during transport are replaced according to the Return and Refund Policy which you can read by clicking on the link at the bottom of the page. However, we reimburse the customer in accordance with this same policy.

9.2 Case of packages lost during transport

When a package is lost during transit and the postal service certifies the loss, Onepieceshop will endeavor to meet your expectations by resending the items in your order at its expense or by offering you a gift voucher of an excess value. that of the amount of your initial order.

10.Customer Service

For all your customer service concerns, please contact us by email at [email protected].

Si vous avez des questions, n’hésitez pas à nous contacter..